Shipping, payment & returns

Prices & Shipping service provider


Since we can ship from different production locations, the following costs apply for insured shipping until further notice:

  • Germany: 3 per site dispatch, free dispatch from 100 goods valueert)
  • Europe: 6 per location dispatch, free dispatch from 300 goods valueert)
  • Rest of the world: 15 per site mail 


Which parcel company will deliver my order??

Depending on the region, Bella ciao products can be delivered by different shipping service providers DHL, DPD, UPS, Hermes or GLS.).

 

When will I receive my order??

It usually takes 3 - 7 days to process an order, after which it will be shipped.

The delivery time depends on your location and is estimated as follows:

  • Germany: 2 - 3 working days
  • Europe: 4 - 6 working days
  • USA: 6 - 8 business days
  • Australia: 6-10 business days
  • Japan: 6-10 business days
  • International rest: 10 - 20 working days


Where will my order be shipped from??

In many cases, Bella ciao with various on-demand companies that do the production & amp; Take over order processing. Depending on which product you order, the production location also varies.
We handle this so that we can work as sustainably as possible and not waste unnecessary resources.


How can I track my order??

You will receive a tracking link by email when your order is shipped. If you have any questions about shipment tracking or your shipment, write us an email at info@bella-ciao.shop

 

I will be charged customs duties for my orderet?

An additional customs and tax fee may apply for international orders. This fee is beyond our control and is set by the local customs office. Customs regulations vary from country to country. Therefore, please inquire directly at the local customs office whether there are duties and taxes on your purchases.n.

 

My order should be here by now, but I still don't have it. What should I do?

Before you get in touch, please help us as follows:

  • Check the shipping confirmation email for errors in the delivery address..
  • Check with your local post office to see if you have the package.
  • Check with your neighbors to see if the courier left them with the package.

If the delivery address was correct and the package was not handed in at the post office or your neighbor, contact us at info@bella-ciao.shop with your order number. If you found a mistake in your delivery address, we can send you a replacement order, but shipping will be at our own expense.


What are your return policies? 

Since we don't want to cause a flood of parcels, we don't offer returns or exchanges, but if something is wrong with your order, please let us know by contacting us at info@bella-ciao.shop!!

Refunds are only offered to customers who receive the wrong or damaged items..

 

Can I exchange an item for a different size / color??

We currently do not offer exchanges. If you're not sure which size fits better, check out our size charts. We have one for every item in our store in the product description..

While it is rare, it is possible that an item you ordered was mislabeled. If so, please tell us within one week of receiving your orderinfo@bella-ciao.shop With. Include the order number and photos of the mislabelled item. We will send you a new one or refund the purchase price!!